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1. The sidewalk in front of my house is uneven. Will the City come fix it?

The adjacent property owner is generally responsible for the maintenance and repair of the sidewalk. You may report the uneven sidewalk to the Public Service Department at (517) 483-4455.  An inspector will be dispatched to see if an asphalt patch needs to be installed to temporarily smooth uneven sidewalk area in order to help prevent a trip hazard.

2. How do I know if the sidewalk in front of my house is scheduled for eventual replacement by the City?

The City has a sidewalk replacement program that spans over many years as funding becomes available. To see if your sidewalk is scheduled for replacement, contact the Assistant City Engineer at (517) 483-4455.  Be aware that when the City replaces sidewalk, the adjacent property owner may be responsible for paying an assessment for the replacement. 

For additional information, contact the Public Service Department at (517) 483-4455.

3. I would like to repair my sidewalk. Do I need a permit?

Yes, a sidewalk permit is required and may be obtained from the Permits Office of the Public Service Department.  

For additional information, call the Public Service Department at (517) 483-4455.

4. My neighbors haven't shoveled their sidewalk yet. Is there anything the City can do about that?

Citizens have 24 hours after snow stops falling to clear their sidewalks. If it has stopped snowing and you have a complaint, please submit a request using the Lansing Connect app or by calling the Public Service Department at (517) 483-4455 with the following information:

• The address where the snow covered sidewalk is located
• The business name (if applicable)
• Any other useful information

Your neighbor will be given notice to clear the sidewalk within 24 hours. If the sidewalk has not been cleared within this time, a violation may be issued. Disabled or low-income residents may qualify for snow removal assistance. Contact Cristo Rey with the Community Center at (517) 372-4700 for additional  information.

5. The snow hasn't been removed from the downtown sidewalks. Who do I contact?

The downtown sidewalks are maintained by Downtown Lansing, Inc. For downtown sidewalk removal, submit a request using the Lansing Connect app or call the Public Service Department at (517) 483-4455; for sidewalks adjacent to city parks, call (517) 483-4161.

6. There is a fallen tree on the sidewalk. Who do I call?

If there is a fallen tree or branch on the sidewalk, please contact the Operations and Maintenance Division of the Public Service Department at (517) 483-4161. 

Please be ready to provide the representative with the following information:

• Your name
• Your address
• The location of the fallen tree or branch 

7. How do I know when a sidewalk repair is my responsibility?

By City Ordinance, property owners are responsible for maintaining their sidewalks, including snow removal and the repair of the sidewalk.

8. I would like to repair my sidewalk, but I cannot afford to pay for all of the charges. Would the City assist me in some of the fees?

To begin the process of a sidewalk repair by request, please call the Public Service Department at (517) 483-4455 and ask about our "owner-initiated" sidewalk repair program.