Show All Answers

1. Where can I find my collection schedule?

Your collection schedule for trash, recycling and yard waste can be found in a few places.

• The Recycle Coach Calendar: The Recycle Coach calendar can be found on our website under "CART Calendar and Collection Day Schedule" or it can be downloaded as an app on an electronic device. To locate your schedule, type your address into the search bar. Hover over or click on the icons to see what they indicate.
• Lansing Living’s "Greensheet": Each Lansing Living issue, which is updated and published quarterly, includes the CART Greensheet. In the Greensheet, you can find a printout of the general collection schedule that even includes what weeks to expect collection delays. This information can also be found on the website either under "Capital Area Recycling & Trash" or "Lansing Living."
• Call CART: If you are unable to find your collection schedule by using either of the above resources, please call the CART office and a staff member will be able to locate this information for you. Please have your name, address and/or account number ready.

Trash Services Page.

2. Why wasn't my trash picked up?

Trash being missed can happen for a few reasons.

• Your cart was placed at the curbside too late: Carts must be at the curbside by 7:00 a.m. on your collection day. If possible, it is even encouraged to place your cart at the curbside the night prior to your collection day. 
• Your cart was overfilled: Unless you have a 95-gallon cart, there should not be any extra bags alongside or on the top of your cart. The lid of your cart must be closed in order for it to be picked up.
• Your cart was too heavy: Bags that are unreasonably heavy (more than 30 lbs.) will not be picked up.
• Your cart was accidentally missed: There is always the potential that your cart was accidentally missed, although this is usually unlikely. This can happen if a driver’s sight of the cart was blocked, so please be sure that your cart is visible. If this is the case, call CART within 24 hours and notify them so that a driver can come back and pick it up.

**Again, please note that all missed service must be reported within 24 hours in order to have a driver sent back for collection. If missed service is reported after the first 24 hours, carts will not be collected until your next regularly scheduled collection day.

3. How do I set-up a trash collection service?

Please call the CART office and press option 1 to have a staff member set-up an account for you. Prior to calling, please feel free to checkout the different cart sizes and services available to decide which one would be best for your household and amount of trash consumption here.

4. How do I change my trash collection service (cart size)?

Each CART customer is allowed one free trash collection service change per quarter (every three months). If you want to change your service after you have used your free switch, then it will cost $35.00. To make this collection service change, call the CART office and select option 1.

5. How do I re-obtain my cart if it is repossessed for not paying my bill?

If your trash cart has been repossessed as a result of neglecting to pay your trash collection service bill, call the CART office. Staff will inform you of how much it will cost to restart your service to receive your cart back.

6. What do I do if my cart is broken or misplaced?

If your cart is broken or misplaced, please call the CART office who will be able to assess your situation and necessarily assist you.

7. How do I get rid of household hazardous waste?

Hazardous waste can never be placed in your trash cart. Instead, it needs to be disposed at the Ingham County Health Department. The Health Department offers free collection of substances such as the following:

• Pesticides
• Oil paint and paint products (ex. thinners, solvents, varnish)
• Photographic chemicals (ex. chemicals used to develop photos)
• Cleaners, polishers, gasoline and flammables
• Aerosols
• Home repair products (ex. thermometers, thermostats)
• Asphalt and bases (pool chemicals)
• Automotive products

The Health Department is located at 5303 S. Cedar St., Lansing and can be contacted at (517) 887-4312 for additional information.

8. What should I do if my neighbor has left their trash cart at the curbside for an extended period of time?

If the cart has been at the curbside for over 24 hours, you can:

• Submit a request using the Lansing Connect app. Lansing Connect can be downloaded for free on an electronic device, or it can be accessed online here.
• Call Code Compliance at (517) 483-4361.

9. Why did my trash cart disappear?

The most probable reason that your cart disappeared is because it was repossessed. This means that CART took the cart back as a result of a trash bill not being paid. To re-obtain your cart, please call the CART office at (517) 483-4400.