Why wasn't my trash picked up?
Some of the most common problems and solutions are:
- Late Set-Out: Your materials were set out after 7 AM Please set materials out before 7 AM on your collection day or the night before.
- Overweight: The bag or container weighed over 30 pounds. Please reduce the size or weight of the container and set the materials out next week.
- Driver's View Obstructed: The materials were blocked by a parked car, carts, leaf bags, trees, or other items. Please place materials to the left of any obstruction.
- We Made a Mistake: We strive to provide the best possible service to residents. If we miss your trash, recycling or yard waste, please contact us within 24 hours of your pick up day to determine if we can go back to get them. After 24 hours, it’s unlikely that we can go back for missed pick-ups. CART hotline: 517-483-4400. Hours are M-F, 8 AM - 4 PM

Show All Answers

1. Why wasn't my trash picked up?
2. How do I get rid of household hazardous waste?
3. What should I do with my CFL light bulbs?
4. Does the City pick up Christmas trees?
5. How can I learn about composting?
6. Can I have a backyard compost pile in the City of Lansing?
7. Where can I get an affordable compost bin?
8. What if I have excess materials that will not fit in my recycling cart?
9. Where can I take my plastic bags that I get from grocery stores?
10. I am moving. What do I do with my recycling cart?
11. What can I put in my recycling cart? How do I get a recycling cart?
12. I change the oil in my personal vehicles. Where can I take my used oil for recycling?
13. My neighbor has left their trash or recycling at the curbside for an extended period of time. How do I report this?