How to Use Lansing Connect

Lansing Connect is a free, simple and intuitive online and smartphone application that enables the residents of City of Lansing to identify quality of life and environmental issues and report them to the appropriate department for quick resolution. Powered by CitySourced technology, the application uses your smartphone’s global positioning system to automatically provide the issue's location, simplifying the reporting process for both you and City staff. Once you have submitted an issue, you can track resolution efforts within Lansing Connect or via the web. Lansing Connect is free to download and use.

Basic Step-by-Step Instructions

Step 1: Launch the app on your mobile phone


Step 4: Set the location of the issue you're reporting


Step 2: Click "create a request" on the home screen


Step 5: Fill out remaining details and add a photo if able


Step 3: Select the report type from drop down menu


Step 6: Once everything is filled out, click "Submit"